Report A Problem

Found a bug or issue in Canopy? Send us an email with the details so we can take a look.

Send us an email:

support@canopy-sm.com

What to include in your message

To help us investigate and resolve the issue quickly, please include the following:

• Your name and company name
  So we know which account the issue relates to.

• A clear description of the problem
  What were you doing? What did you expect to happen? What actually happened?

• The date and approximate time the issue occurred
  Especially useful for tracing logs or data.

• A link to the relevant supplier or contract (if applicable)
  Copy the URL from your address bar, or include the supplier/contract name.

• Screenshots or screen recordings (optional, but very helpful)
  Include any error messages, what you clicked, or where things went wrong.

Need help, not reporting a bug?

If you’re not sure it’s a bug, you might find what you need here:

• FAQ's

• Getting Started Guides

• Components Of Canopy

Still stuck? Feel free to drop us an email — we’re always here to help!

What happens next?

Our support team will review your message and get back to you as soon as possible.
Most issues are responded to within 1 business day.

Thanks for helping us keep Canopy running smoothly.